Shipping FAQ:

When will my goodies arrive?

We dispatch our web-orders three times a week, on Mondays, Wednesdays and Fridays, 10:00 am being the cut off time.

We generally use Royal Mail 2nd Class service for small orders (Usually 2 days but it can take up to 3 days) or a next day service with DPD for larger orders 

For large orders (DPD), you will receive tracking information, so you can check where your order is, after we have dispatched it.

The delivery I received is not what I ordered or is broken/spoiled

We're sorry to hear that you've had an issue! Please contact our customer services on contact@gosnells.co.uk as soon as possible after receiving the item and if possible include a photograph of the products received. We will then get in touch to make arrangements for getting the correct/replacement items sent out to you or we'll apply our returns policy to put things right.

You haven’t answered my question here, who should I contact?
If you still have a question that wasn’t answered above, drop us a message at contact@gosnells.co.uk and we’ll get back to you as soon as we can.

Ordering FAQ:

What payment methods are available?

You are able to use all major credit and debit cards to make purchases on our website.

Is there a minimum order?

No. However our delivery price is constant, regardless of how many items you buy. We recommend buying more than one, as the more you buy the more you save.

Is there a maximum order?

We don’t conventionally have a maximum order, however if you are thinking of buying more than 24 bottles, send us an email at contact@gosnells.co.uk and we can try and sort something out for you.

Is payment safe?

Yes, extremely safe. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Can I add a gift message?

Yes, you can add your own personal message to any order. When on the Order Summary page, please tick the gift message box to write your message. The order paperwork will come with this message as well as have the prices of the items removed, so they won't know how much you paid.

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